Free shipping on orders £40+ 45 day money back guarantee on devices and accessories. I do not recommend using the hole on the back on the scale to reset it - this can potentially cause other problems. Essentially, you'll want to take out and reinsert the batteries, and then press firmly on the lower two corners when you see "Tap to change" appear on the display. Put your scale into setup mode by removing a battery from your scale when you're prompted to do so, then wait 10 seconds and reinsert the battery. Factory resetting is only available on the following Fitbit models: Charge 3, Aria 2, Inspire Series, Ionic Series, Versa Series, Flyer, and Ace 2. You’ll know the connection is secure when the tracker vibrates and you see a battery icon on your tracker’s display. Unlike other Fitbit models, such as the Charge HR or Charge 3, there's no hardware button you can press to reset the device. Clip the other end of the charging cable to the port on the back of the tracker. People who don't have a Fitbit account linked to your scale can continue to use it, but only their weight is shown. Could setting up the scales have caused the Versa heart rate monitor to go flakey? I want to delete all my personal information from my charge HR2 so I can give it to someone else to use. Fitbit Versa/Versa 2/Versa Lite. There is clearly data from the previous owner (maybe nothing personal - but that's not the point). A few seconds after the third press, all the lights will flash simultaneously. From the Fitbit app, tap the Today tab > your profile picture > Aria Air tile. When they add the Charge 2 to their account it deletes anything left on it. Go to the Best Answer. I have been trying for over a month to factory reset my charge 2 so I can give to a family member. my fitbit charge 2 simply does not respond the way either show. Let go of the button and hold it down again. Plug your charging cable into the USB port on your computer or any UL-certified USB wall charger. Note: The prices above reflect the retailer’s listed prices at the time of publication. Place the battery back into the tracker with the "+" side facing up, and close the door. And the Aria Air is a product that makes sense and feels like something Fitbit should have done years ago. Thanks. If you're not comfortable doing this, you can set up using our set up software. Put scale into setup mode. However, it sets up easily on mine. Join an existing conversation, or start a new thread to ask your question. To turn your tracker back on, press the button or attach the charging cable (make sure to plug in the other end of the cable). Remove the pebble from the band and insert it into the charging cable. Attach the charging cable to your tracker and plug the other end into a USB port. As you say, some fitbit models do have a factory reset option but the Charge 2 doesn't. Creating your account is completely free, and takes about a minute. On the other hand, doing a full factory reset removes all apps, stored data, personal information, and credit/debit cards (for Fitbit Pay-enabled devices). Confirm the person you want to invite has a Fitbit account. Remove the pebble from the charging cable and insert it back into the band. Connect to the scale Wi-Fi. Press and hold the button for approximately two seconds and without letting go of the button: Remove the charging cable from your tracker. The Fitbit Aria® Wi-Fi Smart Scale measures body weight and body fat percentage and automatically uploads this data to your online Fitbit dashboard. Note that Aria Air doesn't store personal data. "V30"). Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Storage & Transportation 13F - 158°F 25 to 70°C Most devices are easy enough to reconnect. There isn't a factory reset option for the Charge 2. Lazy coders, product developers and marketing. For Fitbit Aria Air, if you saved a guest's weigh-in to your Fitbit account, you can delete the weight log. Find the button on the charging cable below the tracker compartment. You will use this software anytime you move or need to change your scale’s Wi-Fi network in the future. Click the pink Get Started button in order to begin the setup process. The button is on the end of the charging cable that is plugged into your computer. Yes, because the screen recently started constantly scrolling, turned notifications o all by itself and there for killed the battery in a day instead of 5.ive tried the soft reset several times. Tap your scale image. Remove the pebble from the band and press it into the compartment on the charging cable. How to Factory Reset a Fitbit Charge 2 . You’ll know the connection is secure when the tracker vibrates and you see a battery icon on your tracker’s display. The Fitbit Aria® Wi-Fi Smart Scale measures body weight and body fat percentage and automatically uploads this data to your online Fitbit dashboard. I have tried contacting Fitbit to no avail. However, if you are passing on the fitbit to someone else then it's not needed. 07:55 If you still have issues with your device, turn it off and turn it back on. There should be a physical way to force a factory reset. Enter a name for your scale and your initials. Get a more complete picture of your health with the Fitbit aria air smart scale. 10:02 Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here. You will see your tracker's version number, followed by a series of Fitbit Smilies. I have found two different videos. To restart your tracker without deleting any data, follow the instructions in Charge & Charge HR. Your tracker will begin charging. Press and hold the button or buttons on your tracker for 5 seconds. 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