To purchase a ticket with your replacement code, you must use an Alaska Airlines credit card. Once complete, our procedures are thoroughly audited by the crew lead, who signs and validates a cleaning certificate. (PRNewsfoto/Alaska Airlines) Tech-enabled health care provider Carbon Health will make rapid COVID-19 testing available at … Once you pay for baggage fee(s) using the Alaska mobile app or online, scan your boarding pass at an Alaska kiosk and your tags will be printed automatically. Updated information on Lounge hours, locations and availability can be found here. We take the use of cloth masks and face coverings very seriously, like we do all safety, health, and well-being issues. As part of your flight check-in process, you will be asked to complete a health agreement. For those of you who cancel flights due to COVID-19 impacts between March 1 and December 31, 2020, the credits in your Wallet will be extended to purchase through July 5, 2021 for travel through May 31, 2022. Alaska Airlines transports lifesaving COVID-19 vaccine safely to rural regions of Alaska, Alaska Airlines is planting a tree for every flight to the Hawaiian Islands, 8 ways Alaska Airlines is committed to making travel more accessible, Health experts weigh in on air travel, latest vaccines and ways to combat COVID-19. We've instituted a workstation cleaning program for the check-in lobby counters and gate counters where the surfaces are wiped down with a disinfectant at a frequent cadence. By selecting a partner link you agree to share your data with these sites." Apply for an Alaska Airlines US Visa Signature credit card, Apply for an Alaska Airlines US Business credit card, Learn more about Alaska's Canadian credit card, "This indicates a link to an external site that may not follow the same accessibility or privacy policies as Alaska Airlines. By selecting a partner link you agree to share your data with these sites. Learn more about. Your trip may experience more than one schedule change between the time you book your ticket and the day of flight. Masks with valves, mesh material or holes of any kind will not be allowed. Between every flight, a dedicated cleaning crew covers the most critical areas using a high-grade EPA disinfectant. Check in and print your boarding pass 1 to 24 hours prior to your scheduled departure. Your miles will be back in your account in 24-48 hours. We’ve removed all seatback contents, except for the safety card to limit the spread of germs. It ’ s also not clear to what extent the premium market (First and Business Class combined), which generated 30% of airlines ’ … is the average age of air on board a flight (compared to 83 minutes in an office or 240 minutes at home). If you forgot your mask at home, we have them available upon request. You can also view your reservation at any time at alaskaair.com. Read more about. COVID-19 in Iowa: Six more long-term care facilities enduring virus Alaska Lounges in Anchorage, Los Angeles, Portland, and Seattle Concourse D & N are now open. We’ll continue to collect and recycle materials on Horizon Air’s simplified service of water. If you voluntarily canceled your trip and received a future travel credit before the flight cancellation, you are not eligible for a refund. Alaska and Hawaiian airlines have partnered with two different companies to offer the pre-flight tests at the airport's taxi staging area at 2470 Airport Blvd. This follows a … That status will unlock even more benefits as we inch closer to our oneworld® launch in summer 2021. We're working closely with airport janitorial services to ensure the highest level of cleanliness. Effective January 7, 2021, we are no longer blocking middle seats in the main cabin. Alaska Airlines first class cabin on a 737. Once the 24-hour check-in window opens, you can move to a different flight on the same calendar day for a $25 or $50 fee (based on flight routing). Beginning April 1, 2021, change fees will be eliminated on Main and First Class fares everywhere Alaska flies. Differences in fare may apply. If you purchased a Saver fare that falls within our flexible travel policy, you may cancel your trip and deposit the funds into your My Account wallet or credit certificate via email. Alaska Airlines is no longer refilling used cups – even in first class. Click here to see other ways to earn miles on the ground. Your current Mileage Plan status will be extended through December 31, 2021. Learn more. Follow the steps below to cancel, change, or book your flight with flexibility and assurance. Individual hand-sanitizer wipes are available on board. To cancel a group booking, call our groups desk at 1-800-445-44351-800-445-4435. You'll see "Mind Your Wingspan" floor decals and signage at check-in as a reminder to stay six feet apart. Unlike Delta and Southwest, United do not block out the middle seat in either First or Economy Class. Please check in at the airport 3 hours prior to departure. If a booking is made now and a guest’s flight is canceled, they will be rebooked on another flight. Please note: If you wipe the leather seat with your own cleaning wipe, the blue leather dye color may come off. If you booked directly with Alaska Airlines and a schedule change to your trip results in a significant difference of your departure or arrival time, or changes to your connection city, we will contact you prior to departure to make sure you have the correct information. What's travel on United Domestic First Class during COVID-19 like? To cancel a partner award booking, call reservations at 1-800-252-75221-800-252-7522. Print your bag tags, touch-free. As we respond to the Covid-19 crisis, flight schedules are being updated more frequently to accommodate varying regional travel requirements in addition guest demand as restrictions are changed or lifted. Each Airline is taking their Covid-19 situation slightly differently. While Alaska does not fly any international long-haul routes to Asia or Italy, the airline does understand that travelers may have originated in these areas before boarding its aircraft. We'll see you onboard. – We removed seats at high-density areas. Yes! The confirmation code is invalid. Saver fares purchased through March 31, 2021 cannot be changed, but they can be canceled for future travel credit under the. After you sip or snack, please put it back. We're thankful you choose to fly with us—even when travel plans are on hold. To check if your airport is cashless, please visit the. Alaska Airlines is taking our love of that decade’s music one step further. Learn more about safety and COVID-19-related travel updates. of sitting next to someone with the virus is how long it would take to be exposed to an infectious dose on board. Alaska Airlines is looking to attract new customers during the pandemic with its new ‘Alaska Safety Dance.’ Based on the ’80s pop band ‘Men Without Hats,’ the airline advertises some of its new COVID-19 safety Contact that seller directly to cancel or change. Alaska Airlines updates '80s tune Safety Dance for flying during COVID-19 You can dance if you want to, but be sure to wear a mask and wash your hands when you're on a plane. Call reservations at 1-800-252-75221-800-252-7522 to cancel your trip, and we will provide a replacement companion fare discount code for future use. If you were recently charged a fee for a change or cancellation made to a trip that now falls under one of our flexible travel policies, please contact Reservations. There is a full exchange of cabin air with outside and HEPA-filtered air every 2–3 minutes and 100% fresh air every 6 minutes. Schedule changes happen periodically throughout the year as we assess our guest and business needs. If you used miles to purchase your ticket for travel through May 31, you can make changes with no change fee, or if you cancel, we’ll re-deposit the miles in your Mileage Plan account (and even refund the taxes you were charged). The current COVID-19 pandemic has sent shockwaves through the entire aviation industry including the airlines with First Class offerings. Many of you have travel credits or Wallet funds in your account, but aren’t ready yet to make future plans, so we are extending expiration dates. We'll send you an email confirmation once the change is complete. Yes! From late-March, Alaska Airlines has The CDC recommends our employees wear gloves for cleaning, taking care of anyone who might be sick or handling trash—but not for normal duties. And now, the airline is taking some new measures. As an extra level of precaution, we’ve implemented an enhanced aircraft cleaning process between our flights that are on the ground longer than an hour at our hubs. To request a physical card, please email Alaska.Lounge@alaskaair.com with your Mileage Plan number. By May 1, 2020, your digital membership card will be updated. Have more questions? If you used miles to purchase your ticket for travel through May 31, you can make changes with no change fee, or if you cancel, we’ll re-deposit the miles in your Mileage Plan account (and even refund the taxes you were charged). – We are limiting each location to 50% capacity. From enhanced cleaning and hospital grade filtration, see nearly 100 ways we're keeping you safe when you fly. If you purchased a nonrefundable First Class, main, or award ticket for travel that falls within one of our flexible travel policies, you may change without fee or, cancel your trip and deposit the funds into your My Account wallet or credit certificate via email. We're using electrostatic disinfectant sprayers, which emit a safe, high-grade EPA cleaning solution that sanitize surfaces (overhead bins, armrests, tray tables, seatbelts, lavatories, etc). We’ve enhanced our aircraft cleaning procedures between flights. The HEPA filters are 99.9% effective or greater in removing particulate contaminants, including viruses like COVID-19, and bacteria and fungi from recirculated air. In addition, our crews are also cleaning front and back of seats, window shades and handles to carry-on compartments. We normally average 1,300 daily flights, so that’s about 950 fewer flights a day. Our current hours are available on our locations and hours page. Saver fares are not eligible for changes. One of the biggest changes, however, is in regard to inflight services. Alaska Airlines bans 14 non-mask compliant … Your current Mileage Plan status will be extended through December 31, 2021. Our Same Day Flight Change program is not covered by our Peace of Mind waiver, but instead offers an alternative to paying a difference in fare. When you have to face the world, we want to make sure we're all doing it safely—and with each other in mind. However, you may cancel your trip for future travel credit without a fee. If you're a family who wants to sit together—or you're traveling with a safety or personal-care attendant, please see a customer service agent at airport check-in or at your boarding gate. Today’s Airfare of the Day goes to Alaska Airlines and their first class restricted one way fares between Los Angeles (LAX) and Chicago (ORD), USA. SEATTLE, Sept. 30, 2020 /PRNewswire/ -- To help guests prepare for Hawaii's pre-travel testing program, Alaska Airlines will partner with Carbon Health to offer rapid COVID-19 testing at its pop-up clinics across the West Coast, starting Oct. 12 in Seattle. Alaska Airlines released guidelines last month requiring travelers to wear face coverings throughout the airport and flights. Click to share on Facebook (Opens in new window), Click to share on Twitter (Opens in new window), Click to share on LinkedIn (Opens in new window), Click to share on Pocket (Opens in new window), Click to share on Tumblr (Opens in new window), Click to share on Reddit (Opens in new window), Click to share on Pinterest (Opens in new window), Questions about reservation changes and travel, Questions about Alaska Airlines’ operation, Questions about safety, cleaning procedures, Learn more about safety and COVID-19-related travel updates. Learn more. We're helping our guests travel to destinations that require a negative COVID-19 test result. We're giving you the tools you need to feel confident about your travels. If your new flight schedule was changed by more than one hour, you have some options: *Please note: To qualify for a refund to your original form of payment, you must have an active reservation on the impacted flight. One of the big things Alaska Airlines is doing is enhancing aircraft cleaning procedures. Tier qualification requirements are not being adjusted at this time, but look for more information over the coming weeks on ways you can earn additional elite-qualifying miles this year. is the infection risk from breathing when everyone wears a mask on board. Here are a few key things you'll notice when it's time to go. We’re operating as safely as possible. We will take care of our guests. in San Jose, according to airport officials. Alaska Airlines announced at year’s-end 2020 that it would be the first US airline to officially ban Emotional Support Animals (ESA). The shields will be placed at multiple touchpoints, including the ticketing and customer service counters, the gate areas and our Lounges. Safety is our top priority for both our guests and our employees. It’s not happening all at once, rather a bit at a time. In an email to EW Scripps, an Alaska Airlines spokesperson said the … We’re also working with our airport partners and cleaning teams to set up additional cleaning runs to sanitize work surfaces. due to the frequency of air recirculation, cabin air filtration is comparable to what's found in hospitals. Studies have shown "This indicates a link to an external site that may not follow the same accessibility or privacy policies as Alaska Airlines. **In rare situations where guests do not exit the aircraft in between flights, sanitizing wipes will be given to each guest remaining on board. All active members as of April 1, 2020 will be extended by six (6) months. Alaska Airlines wants you to fly with them -- so much so, that they're willing to dance for you. These miles will be reflected in your accounts by January 31, 2021. Find the latest stories, travel updates and important information about Alaska Airlines. Alaska Airlines eliminates change fees permanently. To purchase a ticket with your replacement code, you must use an Alaska Airlines credit card. We've limited capacity, enhanced cleaning procedures and adjusted food and beverage services. If customers purchased a Saver fare for travel between February 27, 2020 and September 8, 2020, they may cancel without a fee and deposit the funds or receive a credit certificate for future travel one year from the original travel date. To change a partner award booking, call reservations at 1-800-252-7522 1-800-252-7522. The latest, lowest fares in your inbox every week. Some states have enacted travel restrictions, which have resulted in temporary market closures that impact service to Maui, Kona, Lihue and Costa Rica (view all regional advisories). The airline said it would provide supplies for … Airlines are going to great lengths to implement social distancing measures onboard the aircraft amid the COVID-19 pandemic. Guests wishing to pay for their flight, fees or services at one of our cashless airports will be able to convert cash to a prepaid debit card at a convenient ReadySTATION kiosk for a fee of $5. We’re focusing more attention on the areas of the cabin which are touched most frequently such as arm rests, seat belts, tray tables, overhead controls including air vents, light buttons, call buttons and exterior and interior door handles to lavatories. The current COVID-19 pandemic has sent shockwaves throughout the entire aviation industry, including the airlines with First Class offerings. Move to a different flight that better suits your schedule. We’ve always had robust cleaning processes on our aircraft and will continue using disinfectants that are effective against viruses to ensure the safety of our guests and employees. We will continue making sure our crew always has the proper gear and guidance to ensure top-notch hygiene. EasyBiz discount and companion fare codes. We’ll take care of the change fee to your original form of payment. Alaska Airlines launched a new COVID-19 testing program that allows passengers traveling to Hawaii from the U.S. west coast to bypass airport screening and avoid a mandatory quarantine upon arrival. Companion certificates set to expire in 2020 have been extended to December 31, 2020 for purchase and through November 26, 2021 for travel. To view trip details, change seats, change dates or times for select reservation types, or cancel a current reservation, use your confirmation code. If your flight is affected by a schedule change or cancellation, we will move you to the next available flight. Look for more details in a few weeks with info on how 75K members can earn additional bonus miles for travel this year. We are making the difficult decision to implement significant capacity reductions for April and May throughout our network. Flight experience has changed since COVID-19. You do not need to travel before that 6-month extension date – you just need to book your ticket by then. Your safety is our top priority. If you booked through an agency or other third party, please contact them directly for any assistance with your trip. All status benefits will apply, with the exception of the 50,000 bonus miles associated with earned 75K status. The airline showed off its Covid-19 safety precautions with a new music video. For additional information, please visit our travel advisory page for all the details about our flexible travel policies and travel restrictions. The elite-qualifying miles you've earned January 2020 – April 2020 will be rolled into 2021 to give you a head start on earning status for 2022. © 2020 Alaska Airlines, Inc. All rights reserved. If you purchased your tickets through a third party, such as Expedia, another travel agency or another airline, contact them directly for assistance. Two airlines began offering drive-through COVID-19 tests to travelers flying from Mineta San Jose International Airport to Hawaii last week. This doesn't mean it's dirty, it's the active ingredient that is causing the color to come off on the wipe. Due to the drop in demand for air travel, we have significantly reduced our flight schedule. Alaska Airlines bans 14 people flying to Seattle for being 'non-mask compliant' Fourteen people were banned from flying with Alaska Airlines after violating its … Every Alaska Airlines aircraft uses High Efficiency Particulate Air (HEPA) filters as part of our recirculation air systems. The air flows from the ceiling to the floor and creates completely new air in the cabin. For tickets purchased on/before February 26, 2020, our flexible travel policy only applies to travel through May 31, 2020. Subscribe to receive fare sales, exclusive offers, Mileage Plan™ deals, and hotel and rental car discounts – delivered straight to your inbox. Guests who repeatedly refuse to wear a mask or face covering will be given a final warning—in the form of a yellow card—and may be suspended from flying with us for a period of time. Instead, the airline is encour… We will continue to evaluate the situation and may make adjustments as warranted. The confirmation code or e-ticket number is invalid. You’ll now have until December 31, 2020 to purchase new travel through November 26, 2021. Alaska and Hawaiian airlines … We encourage you to take advantage of our online change/cancellation options and to reach out to our Reservations team only if you need assistance with a reservation that can’t be serviced online. All companion certificates set to expire in 2020 will be extended. We’ve made the difficult decision to temporarily close all of our lounges, except our location at Seattle-Tacoma Airport in the D Concourse. Please select a 'look up reservation' option. To help create more distance between guests, we’re providing our agents with the ability to scan a boarding pass from six feet away—if the conditions are just right. Alaska Airlines Beginning January 1, 2021, change fees will be eliminated on Main and First Class fares everywhere Alaska flies. HEPA filters are believed to be effective to 99.95% or greater in removing particulate contaminants in the air. We've developed and validated enhanced aircraft cleaning procedures with the University of Washington Medical Directors, specializing in Infectious Diseases. All membership expiration dates will be updated by May 1, 2020. Alaska Airlines may soon be banning more than a dozen passengers whose behavior was deemed "unacceptable" on a recent flight from Washington, D.C., to Seattle. The federal "Operation Warp Speed" calls on multiple organizations and companies in the logistics of distributing of millions of COVID-19 vaccines. E-ticket numbers consist of 10 or 13 numeric characters. We know your personal space is highly important––even when it's limited. If you cancel your reservations entirely, and it included a companion certificate, we’ll provide a replacement certificate within 7 business days with an expiration date of 12/31/2020. By selecting a partner link you agree to share your data with these sites.". What happens if I need to change a flight booked with miles? 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